Question 1

Who owns and operates MyPocketDoc?

Accepted Answer

MyPocketDoc is owned and operated by MyPocketDoc Sdn Bhd (formerly known as OurCheckup Sdn Bhd), a digital health company and subsidiary of the iHEAL Group of Companies. OurCheckup Sdn provides a flexible platform that enables individuals and healthcare providers to efficiently access and manage health data.

Question 2

What is TeleConsult and Urgent Medical Care Call?

Accepted Answer

TeleConsult involves video and audio calls primarily used for medical second opinions, medication advice, medication prescriptions, and general medical consultations.

Urgent Medical Care calls, on the other hand, are video and audio calls specifically designed for immediate medical assessments to determine the level of medical attention required. This type of consultation necessitates that the subscriber or patient has access to the MyPocketDoc Multi-parameter health collection device.

Question 3

How Do I start using MyPocketDoc ?

Accepted Answer

You can visit the App Store for iPhone or the Google Play Store for Android to download MyPocketDoc for FREE. Once you have downloaded the application on your mobile phone, you can sign up by simply filling in some basic personal details. A verification email will be sent to your email for you to confirm before you can start using MyPocketDoc.

Question 4

How much does it cost per call?

Accepted Answer

All calls are paid for using a credit system, with each credit costing RM 5. The following table shows the credits required for each call:

Consultation Type : TeleConsult Call
 
Consultation Type : Urgent Medical Call

Question 5

How do I Top-up my credit?

Accepted Answer

You can top up your credit through the MyPocketDoc app. You have the option to pay via Credit/Debit Card, Bank Transfer (FPX), or any of the various e-wallets available in the application. The minimum credit top-up is 5 or RM 5 per transaction.

Question 6

Duration of call per session ?

Accepted Answer

The duration of a call per session depends on the subscriber's chosen option for consultation, taking into account their available credits and preferences. For TeleConsult, each session is 10 minutes, while Urgent Medical Care calls are 20 minutes per session.

Question 7

What is Validity of the Free Call?

Accepted Answer

The Free Call is valid for 3 months from the date of subscription. Once this period expires, you have the flexibility to top up the credit whenever it suits you or whenever the need arises.

Question 8

How do I start teleconsultation with doctors ?

Accepted Answer

Select type of consultation according to your preference. Within the category, choose your preferred doctor or healthcare professional.

Question 9

What if my call is not attended ?

Accepted Answer

If your call request is not accepted within 3 minutes, you will receive a notification. It's possible that your chosen healthcare provider is currently occupied. You have the option to cancel the call without affecting your credit and select another doctor or healthcare professional.

Question 10

How will I know if the doctor is available ?

Accepted Answer

The doctor listing displays only those doctors who are currently available.

Question 11

Can I change Doctor from time to time ?

Accepted Answer

Yes, you can switch to different doctors or healthcare professionals as needed.

Question 12

Can I TeleConsult with a few doctors or healthcare professionals at the same time ?

Accepted Answer

You cannot engage in teleconsultations with more than one doctor or healthcare professional simultaneously

Question 13

How do I know the doctor is certified/genuine?

Accepted Answer

All doctors and healthcare providers undergo rigorous screening and verification by our medical committee board before being included in the MyPocketDoc platform. The filtering process requires the submission of relevant certificates and credentials to ensure authenticity.

Question 14

What is E-prescription ?

Accepted Answer

An E-prescription is an electronic instruction written by a medical practitioner that authorises you to receive medication. Through the platform, your doctor can prescribe medications for you if clinically indicated.

Question 15

Can Medical Chit be issued by the Doctor on this application?

Accepted Answer

Yes, doctors on the application have the capability to issue medical chits, but this is always subject to their professional opinion regarding the condition of the patient.

Subsriber FAQs