Question 1

Who owns and operates MyPocketDoc?

Accepted Answer

MyPocketDoc is owned and operated by MyPocketDoc Sdn Bhd (formerly known as OurCheckup Sdn Bhd), a digital health company and subsidiary of the iHEAL Group of Companies. OurCheckup Sdn provides a flexible platform that enables individuals and healthcare providers to efficiently access and manage health data.

Question 2

What is TeleConsult and Urgent Medical Care Call?

Accepted Answer

TeleConsult involves video and audio calls primarily used for medical second opinions, medication advice, medication prescriptions, and general medical consultations.

Urgent Medical Care calls, on the other hand, are video and audio calls specifically designed for immediate medical assessments to determine the level of medical attention required. This type of consultation necessitates that the subscriber or patient has access to the MyPocketDoc Multi-parameter health collection device.

Question 3

How Do I start using MyPocketDoc ?

Accepted Answer

You can visit the App Store for iPhone or the Google Play Store for Android to download MyPocketDoc for FREE. Once you have downloaded the application on your mobile phone, you can sign up by simply filling in some basic personal details. A verification email will be sent to your email for you to confirm before you can start using MyPocketDoc.

Question 4

How much does it cost per call?

Accepted Answer

All calls are paid for using a credit system, with each credit costing RM 5. The following table shows the credits required for each call:

Consultation Type : TeleConsult Call
 
Consultation Type : Urgent Medical Call

Question 5

How do I Top-up my credit?

Accepted Answer

You can top up your credit through the MyPocketDoc app. You have the option to pay via Credit/Debit Card, Bank Transfer (FPX), or any of the various e-wallets available in the application. The minimum credit top-up is 5 or RM 5 per transaction.

Question 6

Duration of call per session ?

Accepted Answer

The duration of a call per session depends on the subscriber's chosen option for consultation, taking into account their available credits and preferences. For TeleConsult, each session is 10 minutes, while Urgent Medical Care calls are 20 minutes per session.

Question 7

What is Validity of the Free Call?

Accepted Answer

The Free Call is valid for 3 months from the date of subscription. Once this period expires, you have the flexibility to top up the credit whenever it suits you or whenever the need arises.

Question 8

How do I start teleconsultation with doctors ?

Accepted Answer

Select type of consultation according to your preference. Within the category, choose your preferred doctor or healthcare professional.

Question 9

What if my call is not attended ?

Accepted Answer

If your call request is not accepted within 3 minutes, you will receive a notification. It's possible that your chosen healthcare provider is currently occupied. You have the option to cancel the call without affecting your credit and select another doctor or healthcare professional.

Question 10

How will I know if the doctor is available ?

Accepted Answer

The doctor listing displays only those doctors who are currently available.

Question 11

Can I change Doctor from time to time ?

Accepted Answer

Yes, you can switch to different doctors or healthcare professionals as needed.

Question 12

Can I TeleConsult with a few doctors or healthcare professionals at the same time ?

Accepted Answer

You cannot engage in teleconsultations with more than one doctor or healthcare professional simultaneously

Question 13

How do I know the doctor is certified/genuine?

Accepted Answer

All doctors and healthcare providers undergo rigorous screening and verification by our medical committee board before being included in the MyPocketDoc platform. The filtering process requires the submission of relevant certificates and credentials to ensure authenticity.

Question 14

What is E-prescription ?

Accepted Answer

An E-prescription is an electronic instruction written by a medical practitioner that authorises you to receive medication. Through the platform, your doctor can prescribe medications for you if clinically indicated.

Question 15

Can Medical Chit be issued by the Doctor on this application?

Accepted Answer

Yes, doctors on the application have the capability to issue medical chits, but this is always subject to their professional opinion regarding the condition of the patient.

Question 16

Who owns and operates MyPocketDoc?

Accepted Answer

MyPocketDoc is owned and operated by MyPocketDoc Sdn Bhd, a digital health company and subsidiary of the iHEAL Group of Companies. MyPocketDoc Sdn Bhd provides a flexible platform that enables individuals and healthcare providers to efficiently access and manage health data.

Question 17

How Do I start using MyPocketDoc ?

Accepted Answer

You can visit the App Store for iPhone or the Google Play Store for Android to download MyPocketDoc for FREE. Once you have downloaded the application on your mobile phone, you can sign up by simply filling in some basic personal details. A verification email will be sent to your email for you to confirm before you can start using MyPocketDoc.

Question 18

What is General Medical Care and Urgent Medical Care Call?

Accepted Answer

General Medical Care involves video and audio calls primarily used for medical second opinions, medication advice, medication prescriptions, and general medical consultations.

Urgent Medical Care calls, on the other hand, are video and audio calls specifically designed for immediate medical assessments to determine the level of medical attention required. This type of consultation necessitates that the subscriber or patient has access to the MyPocketDoc Multi-parameter health collection device.

Question 19

How long is each session?

Accepted Answer

The duration of each call session is fixed at 15 minutes per call or consultation.

Question 20

How do I issue prescriptions ?

Accepted Answer

E-prescriptions can be provided to patients, allowing them to purchase prescribed medications from the nearest pharmacy. These e-prescriptions can only be issued using a legitimate e-signature, which will be provided or facilitated by MyPocketDoc.

The e-prescriptions will include the doctor's credentials, such as their name, MMC number and position, which will be printed on the document.

Question 21

How do I receive payment for each consultation?

Accepted Answer

Payments will be processed twice a month on the 15th and the last day of each month.

Question 22

What is the dress code during consultations?

Accepted Answer

What is the dress code during consultations?
A professional and appropriate dress code is encouraged during teleconsultations to maintain a respectful environment.

Men are recommended to wear collared shirts or polo shirts with sleeves, while women are suggested to opt for blouses, tops, or modest dresses. Avoid casual attire like tank tops, graphic tees, or sleepwear, and ensure your background is tidy and distraction-free.

Question 23

Is there a specific time or duration of hours required to qualify for payment?

Accepted Answer

There is no specific duration that doctors need to fulfill for payment. As mentioned, doctors are compensated based on the teleconsultations they conduct.

Question 24

Is there a minimum number of working hours required for doctors to receive payment?

Accepted Answer

There is no minimum number of hours that doctors need to fulfil in order to receive payment.

Question 25

Is there a shift schedule for doctors?

Accepted Answer

There is no shift schedule for doctors on board, but it is recommended that you be available for teleconsultation even during the night if you are able.

Question 26

What should I do if there is an emergency case during a video call?

Accepted Answer

You may provide assistance to the patient or refer them to the nearest hospital.

Question 27

Will my diagnosis and clinical notes remain confidential?

Accepted Answer

Yes, your clinical notes will only be visible during teleconsultation and will not be accessible publicly or outside of teleconsultation. Other doctors may only read a patient's previous notes during a teleconsultation.

Question 28

How do i get approve to become MyPocketDoc empanelment ?

Accepted Answer

To be approved, you will need to submit your credentials, including your MMC certificate, Annual Practice Certificate, Personal Indemnity Insurance (if any), and Curriculum Vitae.

Frequently asked questions

Who owns and operates MyPocketDoc?

What is TeleConsult and Urgent Medical Care Call?

How Do I start using MyPocketDoc ?

How much does it cost per call?

How do I Top-up my credit?

Duration of call per session ?

What is Validity of the Free Call?

How do I start teleconsultation with doctors ?

What if my call is not attended ?

How will I know if the doctor is available ?

Can I change Doctor from time to time ?

Can I TeleConsult with a few doctors or healthcare professionals at the same time ?

How do I know the doctor is certified/genuine?

What is E-prescription ?

Can Medical Chit be issued by the Doctor on this application?

Who owns and operates MyPocketDoc?

How Do I start using MyPocketDoc ?

What is General Medical Care and Urgent Medical Care Call?

How long is each session?

How do I issue prescriptions ?

How do I receive payment for each consultation?

What is the dress code during consultations?

Is there a specific time or duration of hours required to qualify for payment?

Is there a minimum number of working hours required for doctors to receive payment?

Is there a shift schedule for doctors?

What should I do if there is an emergency case during a video call?

Will my diagnosis and clinical notes remain confidential?

How do i get approve to become MyPocketDoc empanelment ?