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  • Who owns and operates MyPocketDoc?
    MyPocketDoc is owned and operated by MyPocketDoc Sdn Bhd (formerly known as OurCheckup Sdn Bhd), a digital health company and subsidiary of the iHEAL Group of Companies. OurCheckup Sdn provides a flexible platform that enables individuals and healthcare providers to efficiently access and manage health data.
  • How Do I start using MyPocketDoc ?
    You can visit the App Store for iPhone or the Google Play Store for Android to download MyPocketDoc for FREE. Once you have downloaded the application on your mobile phone, you can sign up by simply filling in some basic personal details. A verification email will be sent to your email for you to confirm before you can start using MyPocketDoc.
  • What is TeleConsult and Urgent Medical Care Call?
    TeleConsult involves video and audio calls primarily used for medical second opinions, medication advice, medication prescriptions, and general medical consultations. Urgent Medical Care calls, on the other hand, are video and audio calls specifically designed for immediate medical assessments to determine the level of medical attention required. This type of consultation necessitates that the subscriber or patient has access to the MyPocketDoc Multi-parameter health collection device.
  • How long is each session?
    The duration of each call session depends on the subscriber's chosen consultation option based on their credits. A TeleConsult call lasts for 10 minutes, while an Urgent Medical Care call is set for 20 minutes.
  • How do I issue prescriptions ?
    E-prescriptions can be provided to patients, allowing them to purchase prescribed medications from the nearest pharmacy. The E-prescriptions will include the doctor's credentials, such as their name, MMC number, and position, which will be printed on the document.
  • How do I issue Medical Chit / Certificate for patients ?
    Patients can print out the E-MC (Electronic Medical Certificate) themselves. The E-MC will include the doctor's credentials, such as their name, MMC number, and position.
  • How do I receive payment for each consultation?
    Payments will be processed twice a month on the 15th and the last day of each month.
  • What is the dress code during consultations?
    What is the dress code during consultations? A professional and appropriate dress code is encouraged during consultations. Men are recommended
  • Is there a specific time or duration of hours required to qualify for payment?
    There is no specific duration that doctors need to fulfill for payment. As mentioned, doctors are compensated based on the teleconsultations they conduct.
  • Is there a minimum number of working hours required for doctors to receive payment?
    There is no minimum number of hours that doctors need to fulfill in order to receive payment.
  • Is there a shift schedule for doctors?
    There is no shift schedule for doctors on board, but it is recommended that you be available for teleconsultation even during the night if you are able.
  • What should I do if there is an emergency case during a video call?
    You may provide assistance to the patient or refer them to the nearest hospital.
  • Will my diagnosis and clinical notes remain confidential?
    Yes, your clinical notes will only be visible during teleconsultation and will not be accessible publicly or outside of teleconsultation. Other doctors may only read a patient's previous notes during a teleconsultation.
  • How do i get approve to become MyPocketDoc empanelment ?
    To be approved, you will need to submit your credentials, including your MMC certificate, Annual Practice Certificate, Personal Indemnity Insurance (if any), and Curriculum Vitae.
  • How much do I get paid ?
    Payment will be based on specialty. General practitioners will receive RM 20 per TeleConsult call and RM 40 for Urgent Medical Care calls. Specialists will be paid RM 70 per TeleConsult call and RM 140 for Urgent Medical Care calls.
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